Home Based Agents
ICT Group currently has HBA openings in the following geographic locations:
- Sherbrooke (Quebec)
- Halifax (Nova Scotia)
- St. John's (Newfoundland)
Please apply for these positions if you have an interest in becoming an HBA and you live in or near the above geographic locations only.
Interested in Becoming an ICT Group Home Based Agent?
Home Based Agents (HBAs) handle a variety of inbound sales and customer service calls for ICT Group clients, from their home using their own PC* (equipped with broadband access connection and hard-wired telephone). Successful HBA candidates consistently demonstrate excellent customer service skills and have the ability to explain and offer solutions clearly and confidently. Eligible candidates must have a strong work ethic, be punctual and reliable, and need minimal supervision. The HBA must maintain a professional workspace and it should be in a separate area away from high traffic areas within the home. Supported by a dedicated ICT Group operations team, the ability for HBAs to effectively troubleshoot desktop and connectivity problems is a plus. HBAs receive extensive training and development at one of ICT Group's regional contact centers or by using the Company's web-based training facilities.
*Minimum HBA PC requirements:
- 800MHZ processor or greater
- 15" Monitor or larger
- 512MB RAM
- Windows 2000 or Windows XP Operating System
- Version 6.0 Internet Explorer web browser or higher
- Working Anti-virus software installed
Other technical requirements:
- Broadband IS-DSL from local telecommunication carrier or cable high speed Internet required.
- Satellite broadband or one-way high speed or wireless NOT acceptable
- Hard-wired telephone line dedicated to ICT Group business with no working extensions associated with it. Call waiting and voicemail must be disabled.
- Second phone line (cell phone permitted), required for coaching, counseling, meeting and emergencies.
- Working e-mail account.
If your at-home office meets the above requirements, and you are interested in pursuing a career with a leading global provider of customer management and business process outsourcing solutions, click here to begin the qualification process.