Corporate Values
Honesty and Integrity:
ICT Group’s brand reputation and integrity are valuable assets, which are vital to the Company’s continued leadership position and success. All employees are responsible for conducting ICT Group’s business in a manner that demonstrates a commitment to the highest standards of ethical conduct and integrity.
Accountability:
ICT Group holds a unique perspective in our chosen business, which separates us from other competitors in the outsourced customer management and BPO services market. We hold ourselves accountable for every service that we provide. We are responsible for making absolutely certain that the services provided are in the best interest of our internal clients. We capitalize on our commitment to performance, working closely with our clients to develop highly customized, winning solutions – providing significantly increased value by sharing responsibility and becoming part of the outsourced solution ourselves.
Respect:
To maintain our reputation of excellence and quality, we take every measure to ensure that we handle all relationships with one another, our clients and prospective clients in a positive and courteous manner. These qualities are demonstrated on a daily basis by our professional conduct. Therefore, we are all expected to perform our duties in a respectful, attentive and professional manner. This is also demonstrated by our practice of equal opportunity in employment, professional development and advancement.
Social Responsibility:
We share a common responsibility for the communities in which we live and work. Through the support of local organizations and other charitable causes, both inside and outside the Company, we can show our commitment to the community and act as good citizens. ICT Group is actively involved in supporting a number of local/regional, national and global organizations. For every initiative that we support, we receive the full attention and devotion of our employees, who consistently join together to help make a difference in the communities in which we live and operate.