Our global network delivers services where our clients need them.
ICT Group cost-effectively serves clients through a large, fully integrated network of operations centers on five continents.
We began expanding internationally in 1996. Today, all contact centers are seamlessly integrated and linked to multiple, redundant IT/data centers. This means our clients' data is safe and secure, no matter where services are performed. The best-in-class, integrated technology platform makes it efficient to share workloads across time zones and international borders, so it's easier to manage peaks and valleys of workflow. A redundant private network for voice and data communications provides privacy and protection in every location.
But it isn't just technology that makes ICT Group stand out. We're an ISO-9001:2000 certified organization, so all of our operations centers use a consistent set of global “best practices” for optimal performance and service delivery. No matter which combination of operations centers a client uses, the standards and performance are always at the highest level.