Resource Center
General Information:
Corporate Overview Brochure
Branded Customer Service White Paper
Banking/Finance:
Mortgage Collect Fact Sheet
First Call Fraud Alerts Fact Sheet
Financial Services Data Management Fact Sheet
HSA Customer Care Outsourcing Fact Sheet
Auto Finance Fact Sheet
Voice Biometrics and Improving the Customer Experience White Paper
Insurance:
Insurance Alerts Fact Sheet
P&C Insurance Case Study: First Notice of Loss Improves Service and Reduces Cost
Healthcare:
Medicare Customer Solutions Fact Sheet
Member/Provider Care Fact Sheet
BCBS Fact Sheet
Healthcare Claims Management Fact Sheet
Healthcare Alerts Fact Sheet
California SB 853 Fact Sheet
COB Process Improvement Fact Sheet (Medicare)
COB Process Improvement Fact Sheet (Commercial)
Life Sciences Fact Sheet
HSA Customer Care Outsourcing Fact Sheet
Pharmaceutical Fact Sheet
Healthcare White Paper
Government:
Government Brochure
Government White Paper
Market Research:
ICT Research Services – Your Partner for Quality Research Brochure
ICT Research Services – Cost-effective, Quality Data Collection
ICT Research Services – Leading-Edge Market Research Fact Sheet
ICT Research Services – Project Management Fact Sheet
ICT Research Services – Telephone Interviewing Fact Sheet
ICT Research Services – Auxiliary Services Fact Sheet
ICT Research Services – Advanced Market Research Services Fact Sheet
ICT Research Services Fact Sheet
Back Office/BPO Services:
Data Management Brochure
ICT India Fact Sheet
Financial Services Data Management Fact Sheet
Healthcare Claims Management Fact Sheet
BPO Services Brochure
BPO Case Study: Loan Categorization
BPO Case Study: E-mail Response Management
BPO Case Study: Database Management
BPO Case Study: Lockbox Remittance Processing
Collections:
Collection Alerts Fact Sheet
Mortgage Collect Fact Sheet
Technology Services:
Hosted CRM Technology Brochure
Active Alerts Fact Sheet
IVR and Advanced Speech Recognition Data Sheet
ACD Data Sheet
Digital Recording Data Sheet
Speech Recognition Voice Pay Fact Sheet
QuickConnect Solution Fact Sheet
Outbound Alerts White Paper
IVR and Advanced Speech Recognition White Paper
Delivery Notification Alerts Fact Sheet
Business-to-Business:
Business-to-Business Sales Solutions Fact Sheet
Crisis Management:
Rapid Response Crisis Management Fact Sheet
Near-shore/Offshore:
ICT India Fact Sheet
ICT Philippines Fact Sheet
ICT Financial Services Pty Limited:
Westpac BT Super FSG
Westpac AD & CCRP FSG
ICT Australia Pty Ltd and ICT Financial Services Pty Ltd Privacy Statement