Automotive expertise that goes the extra mile.
ICT Group’s automotive capabilities span a broad range of applications. From routine customer care and technical support/help desk to warranty registration, roadside assistance and emergency response services, ICT Group’s trained automotive customer care specialists can help.
Our comprehensive onshore, near-shore and offshore live agent resources combined with cost-effective technologies such as inbound IVR self-service and automated outbound alert messaging help auto manufacturers gain competitive advantage, in an increasingly challenging environment.
And, for auto financing, ICT Group can help reduce delinquencies and retain customers from high-quality, cost-effective offshore operations, using DCPA-approved training, industry-certified operational best practices and a globally integrated technology and telecommunications platform.
ICT Group’s full breadth of automotive support services include:
- Welcome and orientation calls
- Warranty registration, set-up and support
- Loyalty and post-sale add-on sales support (such as satellite radio and roadside assistance contracts)
- Customer service (consumer and business-to-business)
- Roadside assistance
- Dealer network support
- Concierge services and emergency response
- Auto financing collections
- Lease and loan maturity outreach and special offer promotions
- Payment reminders and soft collections
- End-of-lease and end-of-loan payment reminders