Putting your money where money is to be made.
Automated collections alerts for lower-tier collections allow you to focus your live agents on the complex, serious delinquencies where their skills are most needed.
Automated outbound collections alerts can increase the efficiency of your collections operation. By combining automated alerts with your own live agent support or outsourced services, you can improve your ROI and focus live agents where their skills are needed — not waste their expensive time on routine, lower-tier calls.
Industry-specific applications include:
- Auto finance support
- Sub-prime loan foreclosures
- 1st party mortgage debt recovery
- NSF notices
- Short payments
- Late fees (including fee waivers)
- Delinquent hazard and tax calls
- Promise to pay calls
ICT Group’s automated alerts are easy to implement, fully scalable, and easy to integrate with the option to talk with a live agent.
You can use collections alerts to:
- Authenticate the right party
- Deliver the optimum message with 100% compliance
- Qualify willingness to act
- Transfer the customer to an in-house or external automated payment system (credit card, debit card, ACH or other means)
- Transfer the customer to a live collections specialist
For early stage collections, you may find it most cost-effective to blend outbound alert messaging with flexible onshore, near-shore and offshore resources to free your live agents to focus on more complex delinquencies.
In addition to collections, outbound alerts can be used for loss prevention, including customer authentication and fraud detection and verification.