Follow the money to more cost-effective back-office services.
ICT Group has provided data entry and other back-office services to the financial services industry since the early 1990s.
Today, financial services companies use a wide range of back-office/BPO support services, including:
- Mortgage origination, processing, underwriting/closing support, loan servicing, collections, payments and settlements
- Application data entry and processing
- Fulfillment
- Support services for credit disputes
- Fraud mail processing
- Complaint resolution
- Inbound mail processing
- Remittance processing
- Accounting support
- Document imaging and scanning
- Transcriptions, consumer letters, address/name changes, keyed receipts, etc.
ICT Group’s industry best practices and ISO-9001:2000 certified policies (worldwide) are in compliance with federal, state and local privacy laws and regulations concerning consumer data. Our policies cover both your data and the people who have access to it. We deploy strict data encryption and file access limitations that ensure optimal data security and privacy. Our rigorous screening process for agents includes extensive drug testing, credit, employment and criminal background checks.