Turning “promises to pay” into customers who pay.
Nobody makes more collections calls than a financial services company. Which means you also have the potential to reap the greatest rewards from ICT Group’s collections solutions.
Utilizing a combination of contact center, automated IVR and outbound alert messaging solutions, ICT Group helps banks, lenders and other financial institutions achieve significantly improved collections profitability – increasing balances collected while reducing operating costs and lowering delinquencies.
Resources at our expansive, global operations infrastructure can be deployed quickly based on your collections initiatives. And, when combined with Collection Alerts, ICT Group’s cost-effective, automated outbound alert messaging solution, you can achieve even greater profitability, allowing your in-house staff to focus on more serious delinquencies while the automated service focuses on early stage collections.
Lenders nationwide are already using ICT Group for a wide range of collections services, including many that aren’t technically collections. Consider ICT Group as a cost-effective alternative for:
- Auto finance support
- Mortgage and home equity loan foreclosures
- 1st party mortgage equity loan foreclosures
- Early stage collection alerts
- NSF notices
- Short payments
- Late fees
- Waiving fees
- Delinquent hazard and tax calls
- Promise to pay calls
- Electronic funds transfers
- Friendly reminders
- Payment disputes