Customer service that’s right on the money.
ICT Group was one of the first outsourcing companies in the financial services industry. We have the expertise to exceed your customers’ expectations for a broad range of customer services.
ICT Group can help you maintain both customer satisfaction and your profit margins. Our in-depth financial services expertise includes:
Retail banks:
- Retention and loyalty programs
- Merger and acquisition support
- Online banking support
- Student loan support
Mortgage originators and servicers:
- Origination support for purchase and refinance
- Customer service for payoffs, payments, fees, billing statements, insurance and tax inquiries, escrow analysis
- First party collections
Credit card issuers:
- Enrollment and activation, including pre-approved, scored and invitation to apply with real-time decision
- Card reissue, change of address
- Balance transfers
- Card retention and upselling
Automobile lenders:
- Financing support