Calling on experience.
When you choose ICT Group, you’ll benefit from more than two decades of experience with leading wireless, wireline, cable, Internet service and satellite providers.
ICT Group’s communications experience includes:
- Direct experience working with communications industry billing and provisioning platforms.
- Highly targeted, customized programs designed to help reduce churn and optimize average ROI per customer/user.
- Extensive expertise with third-party verification policies/procedures for communications providers.
- In-house compliance team that monitors FCC and TCPA regulations for impact on sales and service applications specific to communications clients.
- Training, quality assurance, client services and program implementation models specifically tailored to meet business environment and unique market challenges and opportunities of communications industry.
- Comprehensive agent training to help ensure compliance with corporate, regulatory and client standards.
- Mid- and senior-level management and client services staff made up of industry experts with hands-on experience in the communications services industry. Tenured operations management staff with direct communications expertise.
- Proven IT/systems integration with back-end applications and billing platforms, as well as significant hands-on experience supporting integration into customized client billing and provisioning applications.