We take electronics personally.
Your product will benefit from ICT Group’s hands-on experience supporting consumer technology products and services.
When you choose ICT Group, you’ll benefit from our substantial expertise in consumer technology. This hands-on practical experience includes sales, service and technical support for electronics and communications devices, PC hardware and software and other peripheral equipment.
Fast-forward to today, when your product can benefit from:
- Direct experience in consumer technology and product sales and service support.
- Extensive expertise with onshore/near-shore/offshore deployment.
- Global migration strategies to reduce costs and improve quality.
- Comprehensive training to ensure first call resolution and quality customer support. This training includes CSRs/TSRs, QA, training and operations management staff.
- Tenured operations management staff with direct consumer technology product support services expertise.
- Proven IT/systems integration with back-end client data systems that facilitates knowledge transfer and real-time access to customer and product data.