Upgrade customer service without increasing costs.
ICT Group supports technology products and services with customer care that increases customer satisfaction.
Growing your consumer technology business means continuously introducing new products and services. That’s why it makes sense to outsource call center services to ICT Group. You can focus on new product development while we provide consistent customer care, including:
- Product set-up and registration
- Sales and customer care
- Inbound sales, upselling/cross-selling
- Warranty registration services
- Multi-tiered technical support, troubleshooting and problem resolution
- Customer help desk services
- Billing inquiry and retention services (helping to reduce cancellations/returns and increase satisfaction/loyalty)