Delivering more satisfied customers.
ICT Group has direct experience supporting energy service providers with a wide range of services.
ICT Group’s energy experience includes:
- Customer care
- Service dispatch
- Appointment setting
- Routine maintenance/contract agreement renewals
- Customer acquisition and telesales
- Billing
- Problem resolution
- Service delivery
We understand the energy services/utilities market and are familiar with industry regulations, operations management parameters and program specifications. Our hands-on experience includes:
- Regulated and non-regulated environments
- Gas and heating oil providers
- Residential-based utility service providers
- Residential and business customers
- Rural and metro areas
Our tenured operations management staff has direct energy services experience, and we have proven capability to facilitate integration of our IT/systems with back-end client data systems to facilitate knowledge transfer and real-time access to customer and service/contract data.