The power to do more for your customers.
Customer care has peaks and valleys, just like energy usage. ICT Group can help you maintain a consistent level of service and avoid the risks of increasing costs or sacrificing service levels.
You can eliminate the risks of understaffing or overstaffing your call service by outsourcing to ICT Group. We have extensive experience supporting energy services companies, including:
- Inbound enrollment, sales, cross-selling and upselling
- Customer retention and loyalty programs
- Billing and service inquiries
- Service dispatch and appointment setting
- Order provisioning
- Warranty support
- Multi-lingual customer care
- Rate and term inquiries
- Problem resolution and billing inquiries
- Account adjustments
- Database and market segmentation analysis to improve productivity of outreach initiatives