Prompt, professional, reliable service.
ICT Group can help your government agency improve operating efficiencies and reduce costs by delivering the high-quality, consistent service that citizens expect.
Government agencies like yours often have short-term, seasonal, emergency or disaster-related needs that can overwhelm your permanent call center. ICT Group can provide the customized citizen care solutions you need. We can even become a long-term solution.
Our Government Services team will work closely with your agency, providing strategic consultation to make sure that citizens get the seamless service experience they expect. 24/7 coverage is available if you need it.
ICT Group’s comprehensive citizen care services include:
- Management of citizen interactions through multiple channels (phone, e-mail, text messaging, etc.)
- Live agent contact center services with multi-lingual support available
- Technical support/help desk
- Process re-design for improved efficiency
- Citizen satisfaction surveys and market research