Experience is the best medicine.
When you choose ICT Group, your program will benefit from broad and deep industry expertise.
ICT Group has a formidable record of experience supporting:
- Top pharmaceutical manufacturers
- National and regional health plans, including several Blue Cross/Blue Shield providers
- Pharmaceutical consortium partners
- Pharmacy benefits managers
Our dedicated healthcare team is led by mid-level and senior managers who all came to ICT Group with hands-on experience in the healthcare and pharmaceutical industries. Our client services staff have similar backgrounds. Our call centers are staffed by healthcare professionals and other specially trained professionals.
ICT Group’s deep experience includes a broad array of products and services, including:
- Sales and member care for HMOs, Medicare and patient compliance programs
- Provider care, including enrollment and billing support
- Senior and employer-sponsored program support
- Customer care and product detailing for new formularies and disease management
- Patient assistance for drug compliance
- OTC product support
- Claims processing
- Back-office quality assurance and adverse event recognition and reporting
- Discount healthcare and prescription plan enrollment support
We take compliance very seriously. ICT Group’s IT/systems interconnectivity is complaint with complex healthcare and pharmaceutical industry regulations, including stringent patient confidentiality and voice/data security/privacy requirements. Our HIPAA-compliant procedures are backed by ISO-9001:2000 certified best practices and operational processes. We routinely undergo compliance audits by our clients.