Back-office services for a healthier bottom line.
ICT Group provides a wide range of back-office/BPO support services for HMOs, MCOs, pharmaceutical manufacturers of ethical and OTC products, medical devices and other FDA-regulated medical products.
ICT Group’s back-office services for healthcare and pharmaceutical clients include:
- Enrollment form processing
- Billing and payment processing
- Mailroom preparation, scanning and data capture
- Data management and imaging
- Application data entry and processing
- Post-issue service
- Claims form processing (HCFAs, UB92s)
- Insurance applications
- Healthcare claims adjudication
All ICT Group processes are in compliance with federal, state and local privacy laws and regulations concerning consumer data, including HIPAA and GLB. ICT Group deploys strict data encryption and file access limitations for optimal data security and privacy. We also use a rigorous screening process when hiring licensed agent candidates, including extensive drug testing, credit, employment and criminal background checks.