Always the right call.
ICT Group’s IVR self-service and ACD/call routing solutions aren’t just efficient. They’re also fully compliant with ISO 17799 and HIPAA.
ICT Group has designed and implemented a wide range of cost-effective interactive solutions for healthcare, pharmaceutical and biotechnology companies, so we’re keenly aware of the special challenges you face:
- Confidentiality: Automated self-service solutions ensure that sensitive caller information remains confidential.
- Security: Advanced voiceprint identification and authentication are available.
- Diversity: Multiple language options are available.
- Accessibility: Speech-enabled IVR and ACD/call routing are available.
ICT Group has developed fully compliant programs such as:
- Inbound IVR and self-service for MCOs, HMOs, pharmaceutical manufacturers of ethical and OTC products, medical devices and other FDA-regulated medical products
- Language- or skills-based routing, to deliver the phone inquiry to the appropriate agent
- Employee communications
- Patient and clinical services
- Call center automation