Member service that’s a treat, not a treatment.
ICT Group’s HIPAA-compliant operations have a consistent track record of improving member satisfaction across all touchpoints while effectively controlling costs.
ICT Group has extensive experience providing high-quality member services across a full range of touchpoints. Whether it's answering the phone, processing a claim or responding to a Web inquiry, ICT has the experience you need to provide the quality customer care your members need and deserve.
We serve a wide range of regional and national individual and group plans, including MCOs, PPOs and HMOs, Medicare and Medicaid plans, Medicare Part D plans, special needs plans, senior-sponsored plans, employee-sponsored plans, government-sponsored plans and Health Savings Accounts.
Customized training modules and other efficiency-improving processes deliver high-quality, consistent service to members. Of course, everything we do is fully compliant with industry regulations and HIPAA guidelines.
ICT Group can help with these and other member services:
- Enrollment, welcome and orientation
- Physician locator and referral services
- Licensed agent support for supplemental insurance sales and service
- Formulary notifications
- Senior/Medicare plan support
- Marketing research and member satisfaction surveys
- Preventive care and wellness program sales and service support
- Member care and satisfaction/retention
- COB and healthcare assessment surveys
- Disease management support and outreach
- Seminar recruitment
- Licensed agent support