Responsive service for busy providers.
ICT Group has proven capabilities to deliver high-quality, consistent support to physicians, nurses, pharmacists and PBMs, and hospital administrative staff.
ICT Group has extensive experience in providing efficient, effective support that is responsive to providers’ needs and sensitive to their busy schedules:
- Provider credentialing, recruitment and outreach
- Provider customer service
- COB support
- Medical information hotline support
- Formulary notifications
- Regulatory affairs, quality assurance and adverse event recognition and reporting
Whether we're answering the phone, processing a claim or responding to a Web inquiry, your providers can expect prompt, professional service designed to aid in retention. Our HIPAA-compliant operations center has a large staff experienced in healthcare and includes licensed nurses for professional calls.
We have experience supporting a wide range of managed care plans, including:
- MCOs
- HMOs
- PPOs
- Individual plans
- Commercial plans
- Blue Cross/Blue Shield Associations
- Special needs plans
- Senior plans
- Employee-sponsored plans
- Government-sponsored plans