The quality service your product deserves.
For pharmaceutical manufacturers of ethical and OTC products, medical devices and other FDA-regulated medical products, ICT Group has the experience and trained staff to provide a wide range of services.
Our healthcare services professionals deliver expert customer care and retention services as well as provide support for adverse event recognition and reporting, product recalls and other frequently asked questions regarding hundreds of leading manufactured brands and OTC products.
Prescription brand and OTC support services include:
- Product detailing for new drug launch
- Health and wellness program outreach and support
- Prescription questions, including efficacy, availability, interaction and usage
- Consumer advocacy, working with managed care providers to ensure reimbursement and Rx coverage payout
- Medication reminders (automated outbound alert messaging)
- Discount prescription eligibility and program support, working directly with various patient assistance programs
- OTC product locator services
For medical devices, ICT provides various medical product support services, including:
- Troubleshooting and technical support
- In- and out-of-warranty questions
- Product reimbursement
- Education and instructional support
- Discount eligibility through related patient assistance programs
- Medical device product locator service