Agents of change.
ICT Group’s worldwide staff of licensed agents provides a wide range of back-office/BPO support services to Property & Casualty, Life & Health and Accidental Death & Dismemberment insurers.
Insurance companies can rely on ICT Group for back-office services that support the entire customer relationship:
Distribution and Sales Support
- Returned mail processing
- Marketing database updating
Data Management and Imaging
- White mail processing
- Document imaging, scanning and indexing
- Electronic filings such as proof of insurance
New Business Support
- Track policyholder renewals and generate retention packages
- Update minor name/address changes
- Process fulfillment packages from online quotes
Post-Issue Service
- Online requests for policy changes (vehicle additions, vehicle deletions, coverage changes, etc.)
- Policy services related to third-party fax and e-mail requests
- Underwriting support
Billing and Payment
- Research bill adjustments
- Billing address corrections
- Order generation of new or duplicate invoice via client system
- Billing adjustments for company errors
Accounting Resolution and Support
- Research accounting discrepancies
All ICT Group processes are in compliance with federal, state and local privacy laws and regulations concerning consumer data. ICT Group deploys strict data encryption and file access limitations for optimal data security and privacy. We also use a rigorous screening process when hiring licensed agent candidates, including extensive drug testing, credit, employment and criminal background checks.