Protection for your most valuable assets.
Your customer care will benefit from ICT Group’s decades of insurance experience, streamlined training and rigorous quality assurance.
ICT Group’s roots are in the insurance industry, and it shows in our depth of expertise. We can provide a broad range of customer care services for Property & Casualty, life, Accidental Death & Dismemberment, health, automobile and homeowner policyholders.
Our policyholder care experience includes:
- Term life insurance service for both fully underwritten and short application products
- Accounting and billing investigation and resolution
- Automobile insurance policy inquiries, rate adjustments, cancellations, payments and vehicle-related inquiries
- Supplemental product care and retention
- Field agent support services across multiple states
ICT Group’s insurance team includes both licensed agents and industry-expert customer service representatives — and the state-by-state knowledge of when to use each.