Prevent repetitive calls again and again and again.
ICT Group’s IVR programs can help prevent repetitive calls from cutting into live agent productivity.
ICT Group has extensive experience developing easy-to-use IVR solutions for Property & Casualty, life & health and Accidental Death & Dismemberment carriers. Deploying IVR effectively can reduce costs, improve operating efficiencies and promote long-term customer satisfaction.
ICT Group’s technology solutions are easy to implement and scalable and they can be seamlessly integrated with your own in-house live agents or outsourced contact center operations. Plus, well-designed IVR solutions can dramatically reduce non-productive, repetitive calls to live agents, resulting in increased productivity and improved agent satisfaction.
IVR can effectively be used for:
- Address changes
- Premium payments
- Adjustor appointment confirmations
- Claim status updates and verification of receipt