The right information at the right time at the right cost.
ICT Group can help your business reduce costs and improve customer service with comprehensive logistics and distribution support. An experienced provider of logistics and distribution services with global reach, ICT Group can support your organization through a fully integrated network of operations centers located in Europe, Latin America, North America and the Asia-Pacific region.
For a leading logistics/supply chain supplier, for example, ICT Group’s specially trained, product-specialized sales representatives contacted existing business customers, in support of a cooperative/combined billing loyalty program.
Designed to improve customer service, satisfaction and retention while controlling costs, ICT Group can help your business with the following services:
- IVR and advanced speech recognition, designed to encourage automated self-service and speed first call resolution, without the need to tap your live agent resources.
- Agent-facing and customer-facing knowledgebases for improved efficiency and real-time access to up-to-the-minute FAQs and back-end client database updates.
- Customer intelligence and voice/data analytics, which can increase revenue per transaction, improve retention, reduce churn and gain strong (and unique) competitive advantage.