Consider it sold.
ICT Group’s proven program implementation process and back-end systems integration facilitate product support delivery and provide real-time access to customer data for retailers.
ICT Group’s hands-on retail experience includes big box chain store customer care and product support as well as sales and service support for online marketing and customer loyalty programs.
In addition to live agent customer sales and service support for phone, e-mail and Web-based transactions, ICT Group also provides automated inbound and outbound IVR, knowledgebase, Web chat and Internet self-service solutions, handling both business and consumer segments.
Our tenured operations management staff has direct retail and business and consumer expertise. And, our staff stays up-to date on consumer affairs and retail services trends through active involvement in industry-affiliated associations.