High-quality service that travels well.
ICT Group helps travel and hospitality companies provide better customer service and operate more profitably by improving customer care, telesales and business-to-business lead generation services.
The appropriate combination of live agents, automated IVR and outbound alert messaging can reduce costs, improve efficiency and promote long-term customer satisfaction, retention and loyalty.
With operations centers across four continents, ICT Group can provide your choice of cost-effective onshore, near-shore and offshore solutions. Language capabilities include bilingual agents (English/Spanish and English/French), fluency in a variety of multiple languages, and exceptionally fluent English-speaking offshore agents. And with 40+ operations centers, our global network is fully prepared for volume spikes and peak seasonal fluctuations.
ICT Group can help airlines, resorts, cruise line operators and others in the travel/hospitality industry, supporting the following applications across multiple channels:
- Consumer and business-to-business customer care
- Outbound telesales for special promotions/incentives
- Flight confirmation alerts
- Reservations and ticketing support
- Loyalty program support
- Agent-facing knowledgebase that improves efficiency and streamlines operations by providing up-to-the-minute FAQ information