The world can be your back office.
If you’re planning to outsource non-core business processes, ICT Group has the people, processes and technology already in place – worldwide.
Like most large organizations, if you expect your business to remain competitive in the face of increasing global competition, you’re probably looking at outsourcing your non-core business processes.
ICT Group makes it possible for you to achieve significant cost and efficiency savings by leveraging our worldwide operations infrastructure, expert resources and operational best practices. Our back-office/BPO solutions include:
- Data entry
- Mailroom operations
- Scanning and imaging
- Application processing
- Claims services
- Remittance processing
- E-mail response management
ICT Group can provide the BPO services you need:
- Offshore operations centers strategically located in India, Philippines and Mexico
- Dedicated, experienced management at both onshore and offshore sites
- Onshore mailroom and scanning
- Project managers who average 10 years of experience in back-office/BPO services
- Custom-built, proprietary processing services tracking system
- IT/systems availability standards
- Proven execution of even the most complex BPO support programs
- Timely feedback, along with daily and weekly quality reporting
- Aggressive turnaround times and high-quality performance standards
- Full compliance with all industry regulations