Answers when your customers expect them.
ICT Group’s highly customized e-mail response management services will reflect favorably on your business.
When you invite your customer to send an e-mail, the least you can do is respond. Yet the timing and accuracy of e-mail responses is still a marketing headache for a surprising number of companies. ICT Group can provide a highly customized e-mail response management solution based on your business needs, geography and market served and other unique considerations.
We understand the complex business rules and rapid response times required to satisfy customer expectations. ICT Group’s e-mail management services leverage our extensive CRM technology expertise, including Web co-browsing and Internet self-service, in support of online and multiple channel customer care.
ICT Group makes it possible for you to achieve significant cost and efficiency savings by leveraging our worldwide operations infrastructure, expert resources and operational best practices. Our back-office/BPO solutions include:Data entry | Mailroom operations | Scanning and imaging | Application processing
Claims services | Remittance processing | E-mail response management