Service that pays.
ICT Group’s global receivables management can mitigate losses, retain customers and reduce delinquencies.
ICT Group offers comprehensive collections services, including:
- Early stage collections
- Loss prevention
- Small balance collections
- Outbound alert messaging payment reminders
- IVR- and speech recognition-based voice pay
Collections Outsourcing: Finding the Right Balance
With a long history in outsourced contact center services, ICT Group can help improve efficiency, increase productivity and optimize your collections ROI, utilizing combined live agent resources, automated IVR and outbound alert messaging solutions.
Expansive, global contact centers located in cost-effective, high-quality onshore, near-shore and offshore operations, can be deployed quickly based on your delinquency- and tier-level collections initiatives.
When combined with Collection Alerts, ICT Group’s cost-effective, automated outbound alert messaging solutions, you can achieve even greater profitability, allowing your in-house staff to focus on more serious delinquencies while the automated service focuses on early stage collections. The result: increased balances collected and reduced operating costs.
Collection Alerts can be easily integrated with outsourced operations or your existing collections software to generate:
- Automated proactive payment reminders
- Speech recognition-based, non-threatening soft collections alerts
- Non-pay courtesy calls