We listen to your customers.
ICT Research Services uses phone, web and IVR surveys to make sure you know what your customers are thinking.
Whether your customers are consumers or hard-to-reach business people, ICT Research Services can implement cost-effective research to gain the vital customer intelligence you need.
With onshore, near-shore and offshore call centers, multi-lingual capabilities and leading-edge technology, ICT Group can improve operating efficiencies and reduce your costs for:
- Phone surveys (predictive dialing/CATI)
- Web surveys and interviews
- Interactive Voice Response (IVR) surveys (inbound and outbound)
You’ll benefit from 35 years of data collection experience and industry-specific expertise in delivering fast, accurate, cost-effective research for a diverse range of industries, including:
- Financial services
- Healthcare
- Telecommunications
- IT/Technology
- Advertising
- Consumer products
- Energy services
ICT Group’s worldwide resources speed delivery, ensure quality and keep your costs down:
- Over 600 automated CATI workstations (and we keep adding)
- Seasoned market research interviewers and operations managers
- Call centers in the U.S., Costa Rica and the Philippines with multi-lingual capabilities
- ISO-9001:2000 certification, with quality assurance monitoring and continuous improvement methodologies
- Data processing, tabulation and fulfillment services
ICT Group’s customer service is excellent and our pricing is highly competitive. You can test both by asking for a bid.