Answering the call for cost-effective research.
ICT Group’s inbound and outbound automated surveys can help you reduce costs, streamline operations and get the answers you need fast.
ICT Group has the resources to deploy quickly and provide real-time access to critical reporting data. You’ll have the option of DTMF or advanced speech recognition (or both), so you can encourage the widest participation in your survey.
For outbound surveys, ICT Group can provide automated outbound message alerts that encourage users to respond when it’s convenient, and automated alerts reminding them to complete their surveys.
ICT Group also offers hosted solutions for your IVR surveys. You can leverage our worldwide IT/systems network, including:
- Expansive onshore, near-shore and offshore operations infrastructure
- Help desk/IT support
- Access to top-tier CRM technologies
- Voice/data redundancy
- Redundant power/IT/telecom infrastructure