Do more with less.
Upgrade your call centers to the newest technologies with minimal upfront capital investment.
ICT Group deploys a wide range of state-of-the-art technologies in our worldwide network of contact centers. Your company can take advantage of these in-place, proven technologies in your own call center by contracting with ICT Group to provide them on a hosted basis. “Hosted” means we handle all the technology for you – you just use it. Because you don’t need to rely on your in-house IT department, you can usually deploy a hosted solution much more quickly, so you can take advantage of its benefits sooner.
Hosted technologies from ICT Group include:
- Outbound alert messaging (voice, SMS messaging, e-mail)
- Inbound interactive voice response (IVR) and advanced speech recognition
- Knowledgebase and FAQ
- E-mail management
- Web chat and co-browsing
- Contact management and sales force automation
- Digital recording and monitoring
- ACD and voice routing
By choosing ICT Group’s hosted services, you can:
- Expand operations with minimal upfront capital investment
- Integrate separate contact centers for improved productivity and flexibility
- Add technology that is otherwise cost-prohibitive to purchase directly
- Outsource IT functions not related to your core business
- Rely on ICT Group’s expansive onshore, near-shore and offshore live agent resources when you need them to back up your in-house operations
You’ll also be able to leverage ICT Group’s worldwide IT and systems network, which includes:
- Help desk/IT support
- Voice/data redundancy
- Redundant power/IT/telecom infrastructure
- Security and privacy