Self-service that satisfies the customer and the CFO.
A well-designed hosted IVR solution can improve customer satisfaction with lower wait times and less need to talk to a live agent.
ICT Group offers a wide range of interactive voice response and advanced speech recognition solutions on a hosted basis. We can help you increase customer satisfaction and improve agent productivity while you reduce your costs.
A hosted IVR solution can streamline call handling and increase operating efficiencies because it:
- Lets you handle high volumes of routine calls quickly and cost-effectively
- Frees your live agents to focus on more complex or high-value transactions, thereby saving you time and money
- Uses language- or skill-based routing to save valuable time by making sure your customer is transferred to the right person the first time
- Eliminates costs associated with excess capacity in reserve for seasonal or peak volume spikes
ICT Group offers a full range of hosted IVR solutions, including:
- Advanced speech recognition and DTMF
- Voice XML
- Text-to-speech enabled
- Reverse phone number look-up (caller ID)
- Professional voice talent
- Multi-lingual support
Easy-to-use features include a web interface that speeds implementation of scripting modification and changes. And, our onsite technology services experts can assist with call flow design and deployment.
ICT Group’s hosted IVR solutions are easy to deploy and expand, and can be fully integrated with your back-end customer management system. Set-up and programming costs are minimal, so there’s no reason to wait. Contact ICT Group about hosted services today.